Mac Civils is committed to delivering a quality service and ensuring our projects exceed the expectations of our customers and clients. As a business we hold ISO 9001:2015 to ensure compliance with relevant legislation and standards applicable to our operations.

​

We will endeavour to deliver our projects, safely, on time, to a high standard of workmanship, and within budget, whilst at the same time ensuring that due consideration is paid to the needs of our clients, customers and to the environment.

​

Quality management objectives have been established by Senior Management in order to minimise incidents in terms of customer complaints, suppliers’ defects, internal operational incidents and system audit incidents.

​

We believe the quality of the company’s service is achieved by providing well trained and experienced personnel in all areas including supervision and management along with a common sense approach and organised management systems.

 

The Managing Director and Senior Management of Mac Civils Limited are committed to:

​

• Ensure the availability of the resources necessary to fulfil the requirements of the Quality Policy.

 

• Communication is the key to our system therefore at all levels of the business communicate instructions and feedback at every opportunity.

 

• All staff to competently deliver their tasks to the best of their ability.

 

• Develop and improve the effectiveness of the Quality Management System to enhance customer satisfaction.

 

• Constantly monitor quality performance, set appropriate objectives, and implement improvements when appropriate.

 

• Review the company management systems regularly to ensure their continuing suitability.

 

​

* This policy will be reviewed on an annual basis and any amendments communicated to the relevant personnel